Refund policy

Inspection Period & Final Sale Policy

At Elite Carat & Co., we carefully inspect and document our jewelry and diamonds before shipment to ensure quality and accuracy.

All purchases, including finished jewelry, loose diamonds, custom designs, and special-order pieces, are considered final sale. We do not accept returns or exchanges for changes of mind, personal preference, or buyer’s remorse.

72-Hour Inspection & Notification Period

Customers are provided 72 hours from confirmed delivery to inspect their purchase and notify Elite Carat & Co. in writing of any concerns regarding:

Damaged or defective jewelry

Loose stones or potential craftsmanship defects

Incorrect items received

Discrepancies between a certified diamond and its accompanying grading report

Missing, incorrect, or mismatched laser inscriptions, where an inscription is specified in the product documentation

All concerns must be reported to hello@elitecaratco.com within 72 hours of confirmed delivery, along with photographs or videos documenting the issue when reasonably possible.

Elite Carat & Co. will review each reported concern and may request additional information or an independent jewelry inspection to verify the issue.

Reporting an issue does not automatically authorize a return or refund. If a defect, discrepancy, or fulfillment error is confirmed, we will work with the customer to determine an appropriate resolution, which may include repair, replacement, or refund, as applicable.

Return Authorization & Shipping Deadline

Items must not be returned without prior written authorization from Elite Carat & Co.

If a return is authorized, the customer must tender the item to the designated shipping carrier within 3 business days of receiving return instructions or a prepaid shipping label, unless otherwise agreed upon in writing.

The item must be physically tendered to the designated shipping carrier within the required timeframe, with proof of acceptance or shipment provided upon request. Creating a shipping label alone does not constitute proof of shipment.

Returns must include all original certificates and documentation and must be securely packaged and fully insured, with the required signature service.

The buyer is responsible for return shipping and insurance costs for any discretionary return unless otherwise agreed upon in writing. Where a return is required due to a confirmed defect, incorrect item, or other seller error, Elite Carat & Co. will provide or cover reasonable return shipping costs.

Failure to meet the return shipping deadline may result in the return authorization expiring, except where otherwise required by applicable law.

Custom & Special-Order Jewelry

Custom-designed, made-to-order, modified, resized, personalized, and special-order jewelry is final sale and is not eligible for returns or exchanges due to changes of mind or personal preference.

Once production has begun, deposits are non-refundable, and cancellations or modifications are not guaranteed, except where otherwise required by applicable law.

Final-sale status does not exclude eligible craftsmanship concerns under our 6-month Craftsmanship Guarantee or any rights provided by applicable law.

Important Notice

The 72-hour inspection period is intended for prompt reporting of delivery-related issues and discrepancies. It does not limit applicable consumer rights or the separate 6-month Craftsmanship Guarantee offered by Elite Carat & Co.

Issues discovered after the initial inspection period will be reviewed in accordance with our Craftsmanship Guarantee and applicable law.

Refunds

If a return has been authorized, Elite Carat & Co. will notify you once we have received and inspected the returned item and inform you whether a refund has been approved.

All refunds are subject to inspection and approval. Return authorization does not automatically guarantee a refund.

Original shipping fees, if applicable, are non-refundable unless the refund is due to an error by Elite Carat & Co. or otherwise required by applicable law.

If approved, your refund will be issued to your original payment method within 10 business days of approval. Please note that your financial institution may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@elitecaratco.com.